How will you ship my items?
We ship all our orders via USPS with an enclosed ice pack. This is a 1 to 3 day transit time to most parts of the United States. Unlike a lot of other online retailers, we don't mark the freight up when you place an order. The costs are the actual cost we pay to USPS for the service plus packaging. We want to make it easy and convenient for you to order online! We ship in minimum quantities of 1/2 lb, but shipping becomes more economical if you order at least 2 lbs at a time. The more you order, the cheaper freight becomes as a total % of your order.
How much does shipping cost?
Total per Address Shipping Charges
Up to $29.99 $6.85
$30.00 - $59.99 $7.25
$60.00 - $79.99 $8.25
$80.00 - $99.99 $9.25
$100.00 - $149.99 $10.25
$150.00 - $199.99 $11.25
$200.00 - $249.00 $12.95
$250.00 & above 5% of total cost
Total per Address Shipping Charges
Up to $29.99 $6.85
$30.00 - $59.99 $7.25
$60.00 - $79.99 $8.25
$80.00 - $99.99 $9.25
$100.00 - $149.99 $10.25
$150.00 - $199.99 $11.25
$200.00 - $249.00 $12.95
$250.00 & above 5% of total cost
Shipping Policies
We only ship on Monday, Tuesday and Wednesday. Orders received after 12:00 PM Wednesday will ship the following Monday. If you require larger orders or special shipments please contact us at 270-725-7771 or by email at sales@lostrivercreamery.com.
We only ship on Monday, Tuesday and Wednesday. Orders received after 12:00 PM Wednesday will ship the following Monday. If you require larger orders or special shipments please contact us at 270-725-7771 or by email at sales@lostrivercreamery.com.
Return Policy
Lost River Creamery provides a guarantee of customer satisfaction on all cheese purchased from our web site, provided we are contacted within 3 days of receipt of shipment. If you are not satisfied with any of our products, please contact us at 270-725-7771 or by email at sales@lostrivercreamery.com. All returns must be mailed back to the address below, be in the same condition and packaging as received along with original receipt of purchase. Buyer will pay freight on the returns and once inspected and approved, we will reimburse your credit card for full amount of the purchase.
Lost River Creamery, LLC
170 Five Oaks Lane
Russellville, KY 42276
Lost River Creamery provides a guarantee of customer satisfaction on all cheese purchased from our web site, provided we are contacted within 3 days of receipt of shipment. If you are not satisfied with any of our products, please contact us at 270-725-7771 or by email at sales@lostrivercreamery.com. All returns must be mailed back to the address below, be in the same condition and packaging as received along with original receipt of purchase. Buyer will pay freight on the returns and once inspected and approved, we will reimburse your credit card for full amount of the purchase.
Lost River Creamery, LLC
170 Five Oaks Lane
Russellville, KY 42276
Privacy and Security Policy
We are committed to protecting your privacy and personal information. We will never disclose any personal information to outside parties. Lost River Creamery uses SSL technology to ensure all online orders are secure. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers
FAQ
Is my cheese okay if the ice pack melted?
Cheese is designed to have a long shelf life. We include ice packs to keep it cool in transit and we pack our boxes with your destination in mind. Even if your ice pack has melted, rest assured that your cheese was kept at a safe temperature throughout the shipping process. Keep in mind, this cheese spent the previous 2-3 months "aging" in our underground caves at a temperature close to 60 degrees!
Summer Shipping
We care about our cheese and cheese does not like heat! Please know that we also care about our customers so to be accommodating we will ship during the summer; however, the shipping packages are not refrigerated and we are not responsible for any damage caused by heat.
Do you sell gift cards?
We are working on it!
Do you have a retail store front?
We are usually in our manufacturing facility Monday thru Friday and would love for you to come visit and grab your favorite cheeses! It's located at 170 Five Oaks Ln in Russellville. Just give us a call at 270-725-7771 to make sure we are there.
Do you offer tours of your creamery?
Our focus is on making the best cheese possible. We currently offer tours on days we are NOT making cheese. Our cheese making room is visible though windows. You are more than welcome to come observe this process anytime we are making. Please call 270-725-7771 for times.
Are you a member of KY Proud?
Yes, we are a member of the KY Proud Program.
Can you freeze your product?
Yes, you can freeze just about any type of cheese. The firmer varieties such as Cheddar, Gouda and Swiss tend to come through the process with the least amount of damage to the texture and flavor. For best results, keep cheese frozen in original packaging for no longer than 6 months.
I am allergic to gluten. Can I eat your cheese?
Yes. Cheese is a gluten free food.
Do you ship in whole wheels?
Yes! Our wheels weigh an average of 8 lbs. each and this is actually the best way to buy cheese for a large group. If you would like to order in whole wheels, please contact us at 270-725-7771. Standard freight rates will apply.
Is my cheese okay if the ice pack melted?
Cheese is designed to have a long shelf life. We include ice packs to keep it cool in transit and we pack our boxes with your destination in mind. Even if your ice pack has melted, rest assured that your cheese was kept at a safe temperature throughout the shipping process. Keep in mind, this cheese spent the previous 2-3 months "aging" in our underground caves at a temperature close to 60 degrees!
Summer Shipping
We care about our cheese and cheese does not like heat! Please know that we also care about our customers so to be accommodating we will ship during the summer; however, the shipping packages are not refrigerated and we are not responsible for any damage caused by heat.
Do you sell gift cards?
We are working on it!
Do you have a retail store front?
We are usually in our manufacturing facility Monday thru Friday and would love for you to come visit and grab your favorite cheeses! It's located at 170 Five Oaks Ln in Russellville. Just give us a call at 270-725-7771 to make sure we are there.
Do you offer tours of your creamery?
Our focus is on making the best cheese possible. We currently offer tours on days we are NOT making cheese. Our cheese making room is visible though windows. You are more than welcome to come observe this process anytime we are making. Please call 270-725-7771 for times.
Are you a member of KY Proud?
Yes, we are a member of the KY Proud Program.
Can you freeze your product?
Yes, you can freeze just about any type of cheese. The firmer varieties such as Cheddar, Gouda and Swiss tend to come through the process with the least amount of damage to the texture and flavor. For best results, keep cheese frozen in original packaging for no longer than 6 months.
I am allergic to gluten. Can I eat your cheese?
Yes. Cheese is a gluten free food.
Do you ship in whole wheels?
Yes! Our wheels weigh an average of 8 lbs. each and this is actually the best way to buy cheese for a large group. If you would like to order in whole wheels, please contact us at 270-725-7771. Standard freight rates will apply.
